Terms & Conditions

We Got The Move ("the Platform", "we", "us") is an online introduction service operated in the United Kingdom. We connect customers who require removal or delivery services ("Customers") with independent drivers and removal companies ("Drivers"). We are not party to any contract formed between a Customer and a Driver.

By creating an account or using any part of the Platform, you confirm that you are at least 18 years of age, are resident in the United Kingdom, and agree to be bound by these Terms & Conditions. If you do not agree, you must not use the Platform.

We Got The Move facilitates introductions between Customers and Drivers. We do not provide removal or delivery services ourselves. Once a Customer accepts a Driver's quote and pays the booking deposit, the contractual relationship for the job is solely between the Customer and the Driver. We have no control over, and accept no responsibility for, the quality, safety, legality, or timeliness of any service performed.

• Customers must provide accurate job descriptions and honest item inventories. Misrepresentation may result in your account being suspended.
• The booking deposit (£9.99) is charged when you accept a Driver's quote. It is payable to We Got The Move in addition to the price agreed with your Driver, and does not guarantee job performance.
• Payment of the booking deposit does not create any employment, agency, or service relationship between you and We Got The Move.
• Any disputes regarding the service performed must be resolved directly with the Driver. We Got The Move is not liable for loss, damage, injury, late delivery, or non-performance.
• You are responsible for ensuring you have adequate access, parking, and permissions at both collection and delivery addresses.

• Drivers must be legally entitled to work in the United Kingdom and hold a valid driving licence appropriate for the vehicle operated.
• Drivers are independent contractors. Nothing in these terms creates an employment, partnership, or agency relationship with We Got The Move.
• Drivers are solely responsible for holding adequate insurance, including Goods in Transit and Public Liability cover appropriate for the jobs they accept.
• We Got The Move does not verify insurance documents. Drivers declare their insurance status on their profile at their own responsibility.
• Drivers must honour any job they accept. Repeated cancellations or non-performance may result in account suspension.
• Drivers keep 100% of the price quoted. We Got The Move earns revenue only from the Customer booking deposit.

The booking deposit confirms your booking and releases your Driver's contact details. It is a charge for our matching service. It is not part-payment of the price you agree with your Driver, and it does not make We Got The Move a party to that agreement or responsible for the Driver's performance. If your chosen Driver does not make contact within 48 hours of acceptance, we will refund the deposit in full on request to support@wegotthemove.co.uk. Once the Driver has made contact the deposit is otherwise non-refundable, though where a Driver cancels or fails to perform, We Got The Move may at its discretion issue a credit or refund.

You must not use the Platform to:

• Post false, misleading, or fraudulent job listings or quotes.
• Bypass the Platform to avoid the booking deposit (e.g. contacting Drivers discovered through the Platform outside of it).
• Harass, threaten, or abuse any other user.
• Upload illegal, offensive, or infringing content.
• Attempt to access or interfere with another user's account or our systems.

Breach of these terms may result in immediate account termination and, where appropriate, referral to the relevant authorities.

To the fullest extent permitted by law, We Got The Move shall not be liable for any indirect, incidental, special, or consequential loss arising from your use of the Platform or any service arranged through it. Our total liability to you for any direct loss shall not exceed £50. Nothing in these terms limits liability for fraud, death, or personal injury caused by our negligence.

All content on the Platform, including but not limited to text, graphics, logos, and software, is the property of We Got The Move or its licensors and is protected by UK and international copyright law. You may not reproduce, distribute, or create derivative works without our prior written consent.

Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms. By using the Platform you consent to such processing.

We reserve the right to update these Terms at any time. We will notify registered users by email. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, please contact us at legal@wegotthemove.co.uk.